Although I've frequently conducted transactions on line, for the first time I recently had to use the Ticketek website. Perhaps the fact that Ticketek is owned by the Nine group got me off to a bad start, but their website particularly annoyed me. In order to buy tickets (to an exhibition at a taxpayer-funded gallery, mind you), I was required to register as a Ticketek user. This couldn't be done without providing (amongst other things) both my home and mobile phone numbers (although I admit that the possibility of entering wrong numbers did occur to me) and de-selecting numerous options along the lines of "let us keep you informed of future events" of various types.
When I came to the payment page, yes, I was aware from earlier screens that there would be a "booking fee" added on, but no-where was it stated that you had no option but to pay by credit card (direct debit wasn't available) - and, yes, there was a 1.5% surcharge for using a credit card! Is my impression correct that this type of undisclosed sting-in-the-tail is of interest to the ACCC? But even if it is, can I be bothered taking the matter further? Or would it be that an organisation that as recently as December incurred a $2.5 million penalty for abuse of market power (see -http://www.accc.gov.au/content/index.phtml/itemId/1023878/fromItemId/2332) would have made sure that its practices were beyond question?